Amity Solutions


19 September 2023 Release Notes

What's New

  • Add network setup feature for the network admin to setup following details
    • Confidence Threshold
    • Fail action
    • Webhook
  • Introduce the delay feature in chatlogic. The user can set delay from 15 to 900 seconds
  • Introduce the ability to set time-out on entity node. The delay can be set from 15 to 900 seconds.

Bug Fixes

  • Resolve the issue that bot is not reply when end-user send message with special characters
  • Resolve the issue that bot is not reply when end-user send long text message
  • Resolve the issue that bot cannot classify intent when end-user send message with special characters
  • Resolve wrong data on ticket summary report
    • Ticket Assign Timestamp display incorrect data when ticket is auto assign to agent

15 September 2023 Release Notes

  • Update infrastructure to handle the scalability and enhance the stability of system

Bug Fixes

  • Resolve the issue that channel is not removed from the campaign module after remove the channel from the network.
  • Resolve the audience data is not sync in real-time.
  • Resolve the issue that rich menu user in LINE platform is not back to default rich menu when the user is removed from the segment.

1 September 2023 Release Notes

What's New

  • Dashboard
    • The data for active user and new acquired user are available in Dashboard
  • Revamp navigation bar
    • New design for the navigation bar for AmityBots Platform

Bug Fixes

  • Resolve the issue that bot is not reply user without image profile
  • Resolve download message report issue when select date range
  • Fixed big data query logic for dashboard feature

30 August 2023 Release Notes

  • Gateway Inbox enhancement for multiple communication platforms
    • Line:
    • Facebook:
    • Custom channel:
    • Webchat SDK:

18 August 2023 Release Notes

What's New

  • Dashboard (Beta)
    • Now user can see the total number of all messages (bots, agent, user) send in Amity Bots Platform and Amity Bots Livechat during the period of time. The data is displayed in form of chart and number.
    • User is able to select and custom the date time period. And also the default custom from the system (24 hrs, 7D, 30D, 3M, 6M, 12M)
    • User is able to group the chart data and displayed by daily, monthly, quarterly and yearly

Bug Fixes

  • Resolved the page crash issue when agent search for reopened ticket in ticket management

7 August 2023 Release Notes

What's New

  • Ticket Tag - Filter:
    • Users now have the ability to filter multiple ticket tags on the Ticket Management page.
    • A search functionality has been introduced to look for specific ticket tags within the filter.
  • First Responder Feature:
    • The status of a ticket can be viewed when it has been addressed by a first responder. This is indicated with a green/grey checkmark.
    • Details of the first responder, including their name and the timestamp of their initial response, are now available.
    • Locations where first response data will be displayed:
      • Ticket details at the top of the screen when accessed from the Ticket Management page.
      • The Livechat page.
      • Within the Ticket History section on the right side of the interface.

Bug Fixes

  • Fixed an issue where tickets wouldn't open when creating a new line channel.
  • Resolved a classification error where intents with a confidence score below 0.6 were still being utilized.
  • Addressed a problem where agents could receive more ticket assignments than the maximum limit.
  • Corrected an issue with the Livechat feature that affected ticket limitations.
  • Resolved an error preventing the opening of new tickets from the Ticket Management interface.

26 July 2023 Release Notes

What’s New:

  • Ticket Tag:
    • Livechat users can now add existing ticket tags to tickets independently by searching for the tag.
    • Duplicated tags are prevented. If a tag is already added, it won't appear in the search results.
    • A maximum of 20 tags can be added to a ticket. Users will be unable to add further tags once this limit is reached.
  • Webchat SDK:
    • Now supports Rich menu.


  • UI Update: Wording for the Livechat filter in the Ticket Management page has been revised. 'Unassigned' has been changed to 'Opened'.

Bug Fixes:

  • Resolved an issue where the quick reply function was not working properly for text on Facebook.
  • Addressed a bug related to a continuous event trigger.
  • Fixed a problem where images/videos/files from Line messages weren't displaying in the Livechat.

17 July 2023 Release Notes

What’s New:
  • Ticket Tags:
    • Livechat users can now view ticket tags from both the Livechat and Ticket Management pages.
    • Note: The option to filter by ticket tags is currently not available.
  • Livechat:
    • User information within Livechat has been made available.
    • Display and edit capabilities for Livechat roles have been added to the user profile page.
  • New event messages have been integrated into tickets to indicate when a ticket is opened or closed.
  • The 'Add new member' option has been removed from the 'edit team member' page in Livechat.
  • Livechat now supports displaying various message types sent from the bot, including:
    • Image
    • Video
    • Text
    • Carousel
    • Image Carousel
    • Option
    • Imagemap
    • Flex
Bug Fixes:
  • Resolved an issue where new users in Amity Bots couldn't be enriched after certain operations.
  • Fixed a bug where agent status was not updated upon re-login from Livechat directly.
  • Addressed a frontend issue that prevented editing of user profiles.
  • Solved issues related to Facebook bot message displays, including message disappearance after re-assignment and duplication of agent's messages.
  • Rectified a problem where the Facebook bot video message did not preview in Livechat.
  • Fixed issues with Livechat message bubbles disappearing across platforms.
  • Addressed inconsistencies in admin status badge color in Unify Livechat.
  • Resolved issues with video links not displaying correctly in Livechat.
Thank you for using Amity Bots. We're constantly working to improve our platform and your feedback is invaluable.

5 July 2023 Release Notes

What’s New:
  • Users can now sync from AmityBots to Livechat.
  • User management for Livechat has transitioned to CIM on the AmityBots side.
  • A new Livechat portal has been added, allowing Livechat users easier access.
  • Clicking on Livechat in the portal now redirects users directly to Livechat, eliminating the need for an additional login.
  • Livechat roles are now displayed in CIM. However, they are currently view-only and cannot be edited.
  • Note: Agents' statuses in Livechat will remain consistent between logins. For instance, if an agent logs out with a 'busy' status, their status will remain 'busy' upon logging back in.
  • Enhancements in the Mapper allow users to select actions using the Conversation Flow.
  • The Webchat SDK now supports quick replies and various message types such as image, text, carousel, video, imagemap, flex (HTML), and option. However, postback action support is still in development.
  • Ongoing internal improvements to optimize performance.
Bug Fixes:
  • Fixed issues related to ticket generation from webchat channels.
  • Resolved problems with report exporting.
  • Addressed issues with agent assignment and team management.
  • Fixed an issue where agents couldn't send messages to end-users.
  • Corrected UI position for the Conversation Flow page.
  • Multiple other bugs related to Livechat functionalities have been resolved.
Thank you for using Amity Bots! We're continually working to improve your experience. Please keep your feedback coming, and we'll strive to serve you better with each release.

27 July 2023

Important Notice: Discontinuation of ConvoLab platform version 8.5, 9 and 10 - Upgrade to Amity Bots Platform for Enhanced Experience
Dear Valued Customers,
We hope this message finds you in good spirits. We would like to express our heartfelt appreciation for your unwavering trust and loyalty to Amity Solutions. We are committed to providing you with the best products and services.
We are writing to inform you that, as of October 31, 2023, ConvoLab platform version 8.5, 9 and 10 of our esteemed product will be officially discontinued from the market. Throughout its lifespan, the versions have been an integral part of our journey, and your support has been invaluable in making it a success.
Expired date
Convolab platform 8.5.xx
31 October 2023
Cannot request to change product design and features
There will be no non-security updates
Upgrade ConvoLab platform to be AmityBot platform
Convolab platform 9.2.xx
31 October 2023
Cannot request to change product design and features
There will be no non-security updates
Upgrade ConvoLab platform to be AmityBot platform
Convolab platform 10.xx
31 December 2023
Cannot request to change product design and features
There will be no non-security updates
Upgrade ConvoLab platform to be AmityBot platform
As we move forward, we wish to provide you with essential information to help you plan for the future. Effective October 31, 2024, we will no longer be able to offer support or maintenance services for the versions. In light of this, we kindly request all our valued users to consider upgrading to our latest and most advanced product, "Amity Bots Platform."
Amity Bots Platform represents the culmination of our continuous efforts to bring you cutting-edge technology and enhanced features. By transitioning to Amity Bots Platform, you will not only ensure seamless and uninterrupted service but also gain access to a host of exciting new functionalities that will elevate your experience.
We understand that change can be both exciting and challenging, but we are here to support you every step of the way. For more details about our End of Support policy, please visit end of support policy.
At Amity Solutions, customer satisfaction is at the core of our values. We are dedicated to making this transition as smooth as possible for you. Our customer support team is available to assist you with any inquiries or concerns you may have about the upgrade process.
Once again, we extend our deepest gratitude for your continued partnership with us. It is your support that inspires us to innovate and strive for excellence. Together, let's embrace the future of technology with Amity Bots Platform.
Thank you for being an essential part of our journey.

Last modified 11d ago